How do you greet a customer in a 5 star hotel?

We also prefer elegant, more formal language during our first interaction with guests. Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”.



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It is our pleasure to welcome you to (Your Hotel Name). Whether you are travelling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you with a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

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Begin by greeting guests with a smile, and by name (if known). Hold eye contact with the guest and be attentive throughout the interaction. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. This will ensure that your guests are as informed as possible and will help your staff upsell.

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A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints.

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Remember you are a guest of the hotel and should therefore behave appropriately. Make an effort to fit in with the way things are done and always be polite and treat the staff with respect. If you aren't sure what to do with regard to some things, check the in-room compendium for information or call reception and ask.

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Try to tip staff as much as possible, keeping in mind your affordability. Most 5-star hotels have a tipping culture, and if you are in one of them, giving tips will be necessary. If you are assuming that these tips are included in the hotel bill, then you should be aware that things don't work that way.

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Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


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