How do you know if you have a good travel agent?

Here are a few tips:
  • Look for the right certification. If the agent is a member of the American Society of Travel Agents (ASTA) (www.asta.org), that's a promising sign. ...
  • If at all possible, stay local. There's no substitute for the personal touch. ...
  • Interview the agent. ...
  • Find out how they react under pressure.




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Here are a few tips:
  1. Look for the right certification. If the agent is a member of the American Society of Travel Agents (ASTA) (www.asta.org), that's a promising sign. ...
  2. If at all possible, stay local. There's no substitute for the personal touch. ...
  3. Interview the agent. ...
  4. Find out how they react under pressure.


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Word of mouth is still a good way to find out about a travel agent. Personal recommendations from friends and family are a good source. But you can also look at what other people think about them online. Get a pretty clear idea, and in particular see what previous customers say, see if they are satisfied.

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Value for Money A good travel agency will break down the costs so that you know exactly what you're paying for at every stage. You should be worried when the travel agency is trying to push you into booking an extremely cheap deal. There could be hidden costs or the deal might not be worth it.

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What are the weakness of travel business? Being too large can be a weakness if the size of your travel agency results in slow decision making or too-rigid policies. Too few personnel, a poor location, outdated collateral can all be considered weaknesses. A lack of experience is a weakness, as is a lack of capital.

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Questions about Past Travel Likes and Dislikes
  • How are you used to traveling?
  • What are some of your past vacation likes and dislikes?
  • What is the best travel experience you've ever had? Why?
  • Tell me about your last three vacations. ...
  • How do you want this vacation to be different from others you have been on?


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A Travel Agent Can Handle the Unexpected. Between weather delays, natural disasters, flight cancellations, lost luggage and much more, a lot can happen on vacation. Travel agents act as the traveler's advocate in the event something goes wrong, helping navigate the challenge of making any necessary itinerary changes.

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Why use a travel agent instead of booking online? Simply put, you'll have a better trip, without the stress of planning your trip alone. A travel agent can accommodate your interests, budget and time frame with their wealth of knowledge and expertise to make sure that you get the most out of your trip.

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Travel agents don't cost more than self-organizing a trip. They save you time and money with their expertise, and can even help you get free amenities. Travel agents offer payment plans that allow you to pay for your trip gradually and avoid financial strain.

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However, using a travel agent still has some unique benefits. Travel agents can find you exclusive fares, offer specialist expertise, and help you plan and coordinate your trip. Even today, many people seek them out for a more personalized travel experience.

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Profit and prosper with the best of expert advice - straight to your e-mail. If you have a complicated itinerary or faraway destination, you can benefit from an agent's advice. And if you hate sweating the details or become overwhelmed by all the information online, a travel agent can save you time and money.

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Generally, leisure travel agencies' main revenue is from commissions vendors pay on vacation packages, cruises, air, and other add-ons. However, consultation fees and service fees are becoming more common as agencies try to diversify income sources to become less dependent on supplier commissions.

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When you book directly on an airline's website you have more leverage when it comes to delays, booking changes, and cancellations. If you call the airline after having booked through an OTA, there's a chance you'll be directed back to the OTA when service can be subpar and confusing.

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Booking directly with the resort itself is one of the best ways to ensure you travel and relax on the days you desire. Travel Agents are often paid on commission, and may not have your best interest in mind. They may push a certain resort or package deal on you which benefits them, but not you.

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Finding a trustworthy company is not always easy – While there are a lot of travel agents out there, many cannot provide significantly better deals than booking directly with hotels and airlines. Also, it is not uncommon for travel agents to make mistakes, such as booking the incorrect date or choosing the wrong hotel.

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Pass out your travel agent's business card. Write a Facebook post and link to the agency. Drop a tweet. Travel agents rely heavily on word-of-mouth advertising and this would go a long way in helping.

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Find a Credit Card Processor But travel agencies also typically fall under “high risk.” One reason for that is the higher-than-average chargeback rates that can come from bookings for a future trip that a client later wants to cancel. Not to worry.

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Travel Agent Qualifications/Skills:
  • Strong sales and interpersonal skills.
  • Excellent verbal and written communications skills.
  • Ability to negotiate effectively.
  • Excellent knowledge of computer reservation computer programs.
  • Strong problem-solving skills.
  • Detail oriented and highly organized.


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Does not follow up: A bad agent promises trip options and rates, but fails to deliver in a timely manner to the client, who then moves on to another agent. A bad agent also fails to follow up with the client after a trip that has been booked to see how it went.

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But cost isn't the only barrier. The perception of “one-size-fits-all travel” is another barrier to travel consumers choosing to use travel agents. In fact, the study found that nearly one-third of travellers list 'the inability to customise their trips the way they want' as a top concern with using travel consultants.

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National Geographic looks into whether or not people still use travel advisors, and the answer is a resounding yes!

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