How do you use Hertz Gold service?

Just follow the signs to the Gold Choice area and pick the car you want. With Hertz Gold Choice, you always skip the counter and go straight to your car. And if you choose a Gold Choice alternative, we will reassign your vehicle on the spot without wasting any time.



Using the Hertz Gold Plus Rewards service in 2026 is designed to be a "frictionless" experience. Once you have signed up and added your payment and license details to your profile, you can skip the rental counter entirely at over 50 of the world's busiest airports. Upon arrival, you simply head straight to the Gold parking area. Your name will be displayed on a large digital board next to a specific stall number. You go to that car, the keys are already inside (or it is a keyless start system activated via the Hertz app), and you drive to the exit gate. At the gate, you show your driver's license to the attendant, they scan the car's bar code, and you're off. If you are a higher-tier member (Five Star or President’s Circle), you can use the "Ultimate Choice" service, which allows you to pick any car from a designated row regardless of what you booked. This "skip-the-line" benefit is one of the most valued perks for 2026 business travelers who want to avoid the long queues at traditional rental desks.

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Introducing Gold Choice - the confidence of knowing your car will be ready and waiting for you, plus the freedom to choose something different on the spot at no extra charge. It's the ultimate in car rental satisfaction. Rent with Confidence. The car you reserved – or better – will be ready and waiting for you.

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The Hertz additional driver fee is charged on a per day, per person basis. With Hertz Gold Plus Rewards®, you may be able to add a free additional driver for a spouse or domestic partner. It's not too difficult to add an additional driver to your rental car agreement once you're certain you meet the criteria.

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Your spouse/domestic partner can enroll in Hertz Gold Plus Rewards for free via hertz.com. Once he or she is enrolled in the program, he or she must complete at least one rental. After the rental is complete, you may call the Hertz Awards Desk to transfer rewards points.

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Hertz Gold Choice - If you see a car you like better, change to it on the spot at select airports in the U.S. and Europe. eReturn - Sign up for eReceipts and experience your fastest car rental drop-off yet. No lines and no waiting — ever.

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After hours pick-up, if available in the location, is limited to Gold Plus Rewards customers with a credit card in their profile or to non-Gold customers using as form of payment a Hertz Charge Card (HCC), an OTTO (One Trip Travel Voucher) or FCV (Full Credit Voucher).

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The most common reason for getting on the list is failing to pay for your car. Often, it's a repair bill, but it can also be a rental bill. When something like that happens, a car rental company will try to contact the renter to work something out. It's not clear why that didn't happen.

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Discounted Rates and Special Offers * Up to 10% Hertz Gold discount will be applied to lowest publicly available rate matching your profile when making an online booking.

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To add your Gold Plus Rewards membership number to your booking, the reservation must be canceled and re-booked. To do so, pull up your reservation by clicking on Rent a Car, then View/Modify/Cancel a reservation.

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How late is okay for picking up a rental car? Every rental company has a 'grace period', which is how long they'll wait before marking a driver as a 'no show', and potentially giving the hire car to someone else. This period usually varies between 29 minutes and 2 hours.

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If you arrive at the location more than one (1) hour after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed. If the location closes within that one hour period and you fail to pick up the vehicle, the reservation will expire at closing time of the location.

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No. At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it. The name/address on the credit/debit card MUST match the name/address on the driver's license.

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The card must be in the name of the primary driver, and must include sufficient available credit to secure the rental. The amount of available credit necessary varies depending on the car type and rental period.

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Hertz Hold on Credit Card The authorization hold is a standard practice. It ensures that the rental charges and any additional expenses (like fuel charges or late return fees) can be covered by the renter's available credit. The hold amount can be up to US$200 for credit cards and US$500 for debit cards.

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