How do you write a complaint letter to a cruise?

Here are some tips for writing an effective letter.
  1. Keep the emotion out of your missive, no matter how angry you feel. ...
  2. Include the names of employees who weren't helpful, but also list those who were.
  3. Be clear about the specific source of your dissatisfaction.




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Complaints about cruises If the problem is not resolved, contact the Federal Maritime Commission by email at [email protected] or download, fill out, and mail or fax their cruise dispute services request form.

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Describe the specific problem, concern or issue that prompted to you to write in. Include details like the date and time of the issue, names of crew members who were involved, and if you complained onboard, who you spoke to and what was done to address your concern (if anything).

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Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Call 800/256-6649 (514/285-9723 for outside the U.S.). If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132.

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Seek Medical Attention in Ship Infirmary For injured passengers or crew members while still in navigable waters, this usually means going to the ship medical center and getting prompt medical treatment from the ship medical staff. This is also an opportunity for documenting what happened.

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If you haven't sailed yet, call 800/764-7419, and if you have, call the cruise line at 800/929-6400.

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include essential information relating to the product or service that you bought or received. For example: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.

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