Who do I write too to complain about Royal Caribbean cruise?

Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Call 800/256-6649 (514/285-9723 for outside the U.S.). If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132.



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Complaints about cruises If the problem is not resolved, contact the Federal Maritime Commission by email at [email protected] or download, fill out, and mail or fax their cruise dispute services request form.

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Describe the specific problem, concern or issue that prompted to you to write in. Include details like the date and time of the issue, names of crew members who were involved, and if you complained onboard, who you spoke to and what was done to address your concern (if anything).

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If you've suffered a personal injury while sailing with Royal Caribbean and believe that your injury was sustained due to the negligence of the crew, the cruise line or even a fellow passenger, you may have a potential injury claim and can sue the Royal Caribbean Corporation.

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Corporate Headquarters
  1. Phone. 305-539-6000.
  2. Address. Royal Caribbean Group. 1050 Caribbean Way. Miami, FL 33132-2096.
  3. Phone. 305-539-6000.
  4. Address. Royal Caribbean Group. 1050 Caribbean Way. Miami, FL 33132-2096.
  5. Email. [email protected].


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If your request was received, you'll get an automated confirmation to the email provided within 24 hours and a personal response within 48 hours. If you do not receive this confirmation, please email [email protected] and/or call us at (866) 592-7225 to confirm your needs.

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While surprisingly rare, there are valid circumstances in which a cardholder might legitimately dispute a cruise package purchase. For example, if the cabin differed greatly from what the buyer paid for, a chargeback may be appropriate.

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If there is notable negligence that you can point to as the cause of your injuries or mistreatment, you might be able to hold the cruise line responsible. These lawsuits will once again be based on legal issues of negligence. That means proving that the cruise line acted unreasonably given the situation.

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You must file your lawsuit at the cruise line's headquarters. Despite being highly inconvenient for passengers who live out of state or even in a different country, cruise ship liability waivers state that injured passengers must file claims in the state of the company's headquarters.

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When a crime occurs on water, the jurisdiction depends on how far it is from land. In international waters, more than 24 miles off the coast, the crime would fall under the laws of the country where the ship is registered. If a ship is at port when a crime occurs, it falls within that country's jurisdiction.

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While passengers may leave the vessel to see the U.S. ports, they must return to the vessel before the cruise itinerary ends, i.e. before the vessel returns to Miami, in order for the carrier to avoid a PVSA violation.

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Seek Medical Attention in Ship Infirmary For injured passengers or crew members while still in navigable waters, this usually means going to the ship medical center and getting prompt medical treatment from the ship medical staff. This is also an opportunity for documenting what happened.

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Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

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And last year, a new federal rule went into effect that requires a cruise line to offer a full refund for a cruise that begins in the U.S. and is canceled or is delayed by at least three days. The law also makes cruise lines refund any prepaid fees.

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(1). You have the right to refuse this automatic gratuity charge and may compensate cruise staff on your own terms. However, you will need to notify the front desk of this desire. Otherwise it will appear on your bill when your cruise ends and it will be charged to your credit card on file.

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You can remove the auto gratuities You can go to Guest Services at any point in your cruise and have them reduced or removed from your account if you would prefer to tip a different amount.

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Broadly speaking, you can transfer virtually any existing reservation that hasn't already been paid in full, and we're standing by to walk you through the process, which typically involves little more than filling out a simple form.

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