How does Bolt take money?

2.3 When making in-App payments, a service fee is added per each order of transportation service. The named service fee includes payment commission fees, incl. Visa / MasterCard service fees. The amount of the service fee is displayed in the mobile app.



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Bolt charges a 15% to 20% commission from the final price per order depending on the city. Commission fee applies to both cash and card rides and cancellation fees. Commission doesn't apply to tips, bonuses, additional airport or toll fees. Commission is calculated automatically and deducted from the weekly earnings.

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We understand that there might be situations when you need to cancel your request. Please note that in some cases you will be charged a cancellation fee. Cancellation fees are applied in the following situations: If you cancel your request more than 2 minutes after the driver has accepted.

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We want to assure you that it is 100% safe to pay with card for your Bolt ride. We do not store any payment information on our platform, so you don't need to worry about anything getting lost or stolen.

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?You may be offered to use a ride option that allows you to agree to a fixed Fare for a given instance of Transportation service provided by the Driver (i.e Upfront Fare). Upfront Fare is communicated to you via the Bolt App before the ride is requested.

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We suggest depositing money in restaurants if you're actively delivering. If you are unable to deposit money in a restaurant, you can pay your negative balance via a bank transfer. Note: If you decide to request account deletion, your account will only be deactivated once you pay off your debt.

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Why does Bolt price increase? The final price may increase if: There was heavy traffic. Parking/airport/toll fees were added to the price. You had extended stopovers during your trip.

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The option to tip your Bolt driver as appreciation for their excellent service will be available for up to 15 minutes after your ride has ended. Bolt's in-app tipping feature works with in-app payments only. With cash payments, feel free to tip your driver the old-school way.

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