Refundable fares are generally eligible for a full cash refund. Some tickets, including many basic economy fares, simply cannot be canceled. Some tickets can be canceled for a voucher refund, minus a cancellation fee.
Airlines and ticket agents are required to make refunds promptly. For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.
Many experts estimate that a voucher is worth somewhere between a third and a half of its face value. If you ask for cash but an airline offers a voucher, take the voucher only if the face value is at least double the cash offer.
A travel voucher is a form used by business travelers to keep track of their travel expenses. At the end of the trip or another convenient interval, the traveler turns in the voucher to a representative of the employer. This allows the employer to compensate the traveler for any out-of-pocket expenses.
Log in to SmartVoucher with your CAC or myPay UserID and password. Select Create New Voucher, and follow the prompts to be on your way to create and submit your travel claim and supporting documents electronically.
However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.
Travel certificates are not transferable and may not be sold, traded or bartered. However, the original recipient of a certificate may arrange travel for another person if done without selling or bartering the certificate.
If you've got a handful of credits or vouchers, don't worry: Most airlines easily allow you to apply up to three or more toward one transaction. Just keep in mind you can generally only use these travel credits for yourself, not someone else.