We fly to more than 60 destinations across Europe from eleven UK airports.
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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”
Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.
Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.
The oldest aircraft in Jet2's current fleet are its eight examples of the Boeing 757-200. While these larger twinjets provide useful extra capacity on high-demand routes, their days appear to be numbered. Indeed, their average age is a mighty 32.2 years old.
The “Customer First” Strategy. In keeping with its “Customer First” strategy, the airline believes in the power of visible branding. At many of their larger international destinations, ground staff is often attired in eye-catching red uniforms, providing passengers with a visible point of contact.
It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).
Similar to the easyJet seats, the best ones to go for at the seats near to the exit which can be seats 12 and 14 depending on the type of plane. Seatguru has a list of seats that certain Jet2 passengers will want to avoid on certain planes if they are looking to fly very soon.
Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.
If you have hold baggage to check in, simply head to the Jet2.com check-in area at the airport. You can check in at any of our desks and drop your bags off there. If you're travelling with just hand luggage, you can head straight to airport security, as long as you have your boarding pass.