Gentlemen are required to wear smart attire, including a jacket and tie (jeans and sportswear are not permitted for either ladies or gentlemen) for afternoon tea in The Palm Court, and for lunch and dinner in The Ritz Restaurant and Terrace.
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The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.
It reads: At the Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.
“Attaining the Five Diamond Rating is an impressive accomplishment and a point of great pride for these top hotels”, said Michael Petrone, director, AAA Inspections & Diamond Ratings.