How to write a complaint letter for flight delay compensation?

Include all relevant information
  1. Your full contact details – including address, email and phone number.
  2. Full details of all passengers – including names and addresses.
  3. Your booking reference and travel dates.
  4. The flight number, departure and destination airports.
  5. Details of where the disruption occurred.




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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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What to Include in Your Complaint Letter
  1. The facts surrounding your complaint. ...
  2. Ask for compensation or make a demand using clear, concise, and professional language. ...
  3. Include any law or act you are relying on. ...
  4. Include your contact information. ...
  5. Attach travel documents. ...
  6. Include a deadline.


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How long can a flight be delayed before compensation? Typically at least six hours, though it varies. Joe is a former travel rewards writer for NerdWallet. He has followed aviation, travel insurance and travel rewards for several websites.

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Submitting a complaint about an airline
  1. Step 1: contact the airline and try to find a solution together.
  2. Step 2: submit a written complaint to the airline. ...
  3. Step 3: submit a complaint to the authorised body. ...
  4. Step 4: If you do not reach a settlement with the airline, you can take your case to court.


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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023. The next-worst airlines were Hawaiian Airlines (66.39%) and Spirit Airlines (66.97%).

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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So it can delay the flight for an hour to several hours until the problem is fixed. Technical issues are pretty rare, but airlines are liable to pay compensation to their passengers if the delay is of more than 3 hours. The amount of compensation, however, depends upon the flight distance.

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  1. Complain to the airline.
  2. Complain to national authorities.
  3. Use Alternative Dispute Resolution Entities (ADR) / Online Dispute Resolution (ODR)
  4. Going to court.


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If there is a flight delay of 2 hours, the airline staff will usually provide you with vouchers that can be redeemed at local airport restaurants and snack bars.

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1. Skycop.com: Top choice overall. Skycop stands out for its comprehensive service, covering various flight disruptions and ensuring passengers promptly receive the compensation that is due to them.

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Start by searching your airline's name with EU261.
You'll need to file the claim with the operating airline responsible for the flight delay or cancelation. It can take some time to get a response from an airline, so give it a few weeks to a month or so before following up if you don't get a response.

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