Is being a gate agent stressful?

Gate agents are amongst the hardest-working employees at an airline who are under tremendous pressure with every flight to which they are assigned. They have dozens of tasks which they must complete in order to get that airplane to depart on time.



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Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.

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While they are quite busy, agents do have the power to assign new seats, and better seats are often available close to departure as many are blocked or reserved for elites and carry an extra fee. Often at the gate, exit rows, bulkhead seats, or entire rows of empty seats may be available.

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Free upgrades are perks that frequent travelers are eligible for based upon their elite status. Upgrades are prioritized on a list that an agent must follow. The only time an agent has some discretion to provide a free upgrade is if the flight is oversold, and they need to move someone up.

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You may also realize that Frontier gate agents are a little more diligent than other airlines when it comes to ensuring carry-on bags are not bigger than the airline's limits. As it turns out, they get a commission each time they flag a bag and charge passengers additional fees.

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If you can't access your mobile boarding pass, or your phone dies, you can use another method such as a self-service kiosk or have an agent assist you at the check-in counter. If this issue occurs once you're past security but before you board your flight, ask a gate agent to print off a copy for you.

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Working at the airport can be a rewarding career. It's the perfect opportunity to use your customer service skills while connecting with people from all over the world. It can also be a good way to earn a decent income and all sorts of perks.

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While ZipRecruiter is seeing hourly wages as high as $23.56 and as low as $9.13, the majority of Airport Worker wages currently range between $14.90 (25th percentile) to $19.23 (75th percentile) across the United States.

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In 2019, American Airlines reported the highest average flight attendant salary ($69,664) among the major North American airlines, according to data compiled by the Massachusetts Institute of Technology's Airline Data Project. United Airlines came in second ($66,363) and Delta came in third ($61,488).

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If the gate agent agrees to a first class upgrade, be sure to re-confirm the change has been processed before they move you to the later flight. “An overworked gate agent might add you to the volunteer list, not really internalizing the specifics of what you've asked for,” Leff says.

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