Is Eurostar punctual?

At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2023 target is to ensure: 76% of trains arrive within 5 minutes of their scheduled arrival time. 86% of trains arrive within 15 minutes of their scheduled arrival time.



People Also Ask

Compensation for delays or cancellation If your Eurostar journey was disrupted, you may be able to claim compensation if the delay was Eurostar's fault. Just wait 24 hours after arriving at your destination and make sure you've got a copy of your tickets. You can submit a claim up to 60 days after the date of travel.

MORE DETAILS

The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.

MORE DETAILS

With Eurostar, border and luggage checks take place before departure, so we ask our passengers to arrive at the station early enough to complete them. These timings are just for guidance and can sometimes change.

MORE DETAILS

Sometimes but not often. It is usually reliable BUT I've had two occasions where I was significantly delayed. On one occasion a train ahead of mine derailed; because of this, the train I was on departed late, could not travel at full speed, and there was single tracking around the area of the derailment.

MORE DETAILS

Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don't worry – our staff will be on hand to guide you through the departures process and ensure you board your train.

MORE DETAILS

What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge.

MORE DETAILS

If you miss your connecting train This means you'll usually be permitted to travel on the next available train free of charge if your first train is delayed. They do not entitle you to a full refund of your order. You may need to show your tickets on later services as evidence of the delay.

MORE DETAILS

Typically, the time and date on your ticket can be changed, but not the origin or destination. Conditions vary according to your fare. If you decide to travel on a different route, you'll need to buy a new ticket.

MORE DETAILS

On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.

MORE DETAILS

Think of the Eurostar train as an inter-country commuter service... so at peak commuting hours (early morning, late afternoon, early evening) it's expensive and busy.

MORE DETAILS

Absolutely. You can bring your own food on European and London routes. And unlike in the sky, we won't restrict you with stifling rules on liquids. So why not bring a bottle too.

MORE DETAILS

At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2023 target is to ensure: 76% of trains arrive within 5 minutes of their scheduled arrival time. 86% of trains arrive within 15 minutes of their scheduled arrival time.

MORE DETAILS

Eurostar vs Flying: Journey Time A Eurostar from London to Paris takes about 2h 30m, whereas a flight takes circa one hour.

MORE DETAILS

Book early to get the best prices Don't worry if you're still deciding on the exact dates. With Eurostar, you can book tickets up to 120 days in advance and the earlier you book, the better value the fares.

MORE DETAILS

Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.

MORE DETAILS

But, whichever station you're catching the Eurostar from, you'll need to make sure you've printed your tickets at least 45 minutes beforehand - this gives you time to check in and board the train. You'll also need your ID to check in.

MORE DETAILS

Find out what travel documents are needed to travel with Eurostar. To travel on Eurostar each passenger needs a valid passports.

MORE DETAILS

Unlike airlines, we don't limit the volume of liquids you can carry, so you can take all your toiletries with you, and even squeeze in a bottle of bubbly for the trip if you like. And if you've picked up a coffee at the station, just pop it in the special tray and we'll hand it back on the other side of security.

MORE DETAILS