“As for reception, the front desk manager is in charge of this team. They mostly handle check-in and check-outs, amongst other duties for that department. Then the guest services manager goes between all of the different departments of the hotel.
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Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.
Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.
A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers.