At Eurostar we work hard to ensure a safe and secure environment for our customers, colleagues and partners. Safety is, and always will be, our first priority.
People Also Ask
It's perfectly safe at 10.30pm.... don't worry. It's fine. Plenty of other travellers around. Just don't engage with anyone who starts talking to you.
Please remind your customers that face masks must still be worn in our stations and on board our trains for the safety of our passengers and colleagues.
The check-in procedure for Eurostar train journeys takes roughly 20 minutes from start to finish, and depending on the class you're travelling in, it's recommended that you arrive at least 90 minutes before your Eurostar train leaves.
Just like an airline, Eurostar works with European authorities to ensure a high level of security on each journey. It might mean an extra step at the station but since safety's our top priority, we take our security checks seriously.
Until two years ago, passengers could just show their passports for often quick checks, but since 2021, after Britain left the European Union, British travelers in both directions have been required to get their passports stamped.
Any other weapon made, adapted or intended for use as an offensive weapon. Alcohol that is in excess of our alcohol policy. Any item of furniture. Perishable items such as meat, fish and dairy products.
When does Eurostar check-in open? Check-in for Eurostar journeys opens an hour and 15 minutes before departure. We recommend that you arrive at least 90 minutes prior to your train leaving so you can have a stress-free check-in.
On Eurostar there's no weight limit for your luggage, but you must be able to carry and lift your bags safely on your own, as there is no porter service at the station and our teams are unfortunately unable to help with luggage. Each bag can be up to 85cm long at its widest point and should be clearly labelled.
Travel services by EurostarYou will have to drop off the item at our luggage area before heading to the departures. Items will be handed back on the platform upon arrival so make sure you only bring what you can safely carry. No trolley will be provided. Maximum weight for registered luggage is 30kg.
But, whichever station you're catching the Eurostar from, you'll need to make sure you've printed your tickets at least 45 minutes beforehand - this gives you time to check in and board the train. You'll also need your ID to check in.
Boarding guaranteeIf you'd like to switch for an earlier or later train on the day you're travelling, we guarantee to find you a seat, even if Business Premier is full. Unfortunately, we're unable to offer this guarantee for trains to and from the Netherlands.
Can I take my prescription medication or medical equipment on Eurostar? Yes, you can take your medication with you, but if you have equipment like an oxygen cylinder, insulin syringes or a large amount of medication, please bring a letter from your doctor to show at secur...