Is Jet2 a bad airline?

We're named in the UK Customer Satisfaction Index 2023! Jet2.com has been named 'Best in Transport' and ranked 22nd on the UK Customer Satisfaction Index (UKCSI) for 2023. We're the only airline to make the top 50 and and we're the top-ranked transport company in the report.



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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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Ownership. Jet2.com is wholly owned by Jet2 plc (formerly Dart Group PLC), a holding company based in Leeds, England.

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Jet2.com is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

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Jet2 has a fairly reasonable baggage allowance for passengers compared with other competition airlines, such as the strict Ryanair baggage rules. However, Jet2 passengers still need to follow weight and size restrictions and can be caught out by fees if they exceed their designated cabin and hold luggage allowance.

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The average score for the transport sector is 71.9, but our customer satisfaction score for 2023 came out at 82.1!

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As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

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Seat and Amenities Being a low-cost carrier, the seats don't recline or have headrests and the actual leg room is about an inch less than their full-service competitor, British airways (BA).

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The following airlines have some seats with widths below 17 inches, making them among the smallest in the industry: Qatar Airways. China Southern. Caribbean Airlines.

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Good legroom and window view. No seat recline as usual with low cost or holiday airlines.

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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According to data from ch-aviation.com, Jet2's present fleet consists of 95 jet aircraft. The dominant force at the airline is the Boeing 737 family, which accounts for 84 of these planes.

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There's no sugarcoating it: Airfare is expensive. And while waiting until the last minute might sound like a good idea, it typically is cheaper to book your flights in advance. We are seeing fewer last-minute deals than in years past, especially when it comes to flights, a Kayak spokesperson tells Travel + Leisure.

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