Every RIMOWA suitcase comes with a full Lifetime Guarantee, purchased from July 25th 2022, covering all functional damage to your suitcase - including that caused by transports.

As of July 25, 2022, RIMOWA introduced a "Lifetime Departure Guarantee" that applies to all suitcases purchased from that date forward. This lifetime warranty covers all functional aspects of the suitcase, including the wheels, handles, zippers, and locks. It is a significant shift for the brand, reinforcing its position as a luxury manufacturer of durable aluminum and polycarbonate goods. However, it is important to note the fine print: the guarantee covers functional damage that prevents the suitcase from being used, but it does not cover "cosmetic" wear and tear. This means scratches, dents (which are common in aluminum models), or stains are considered signs of "character" rather than defects. For suitcases purchased before the July 2022 cutoff, the brand typically offered a 5-year guarantee if the product was registered online. To claim the lifetime warranty, owners usually need to present proof of purchase or have their suitcase registered in the RIMOWA database. Repairs are often handled at specialized service centers located in major cities or within high-end hotels, maintaining the brand's premium service reputation.