The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. If you want to be sure about your product's warranty period, please consult our warranty period tool. Which documents do I need to keep to appeal for warranty?
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Samsonite. We build our luggage using the best materials out there...but every now and then, the journey - and the road less traveled - is bound to get the best of it. Scroll on to see how we can help. Your luggage has a warranty which covers manufacturing defects in workmanship and materials.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
Your Samsonite product can be repaired in an authorised Samsonite Repair Centre. For warranty service, please make sure you have a copy of your original receipt of purchase or order confirmation and bring it with you.
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).
The most common luggage warranties are between 3 to 10 years but some bags come with lifetime warranty. The luggage retailer may also offer some luggage guarantees, e.g. low price guarantees, no question asked return policy, etc.
Normal wear and tear is a natural part of any product's life cycle, and it's no different with suitcases. An extended warranty can provide coverage for normal wear and tear, such as scuffs, scratches, and rips, keeping your suitcase in great condition for longer.
A damaged wheel may stick, causing the suitcase to veer off course, or preventing the suitcase from moving. A replacement wheel will help you fix the problem. Step 1 will help you ensure that a replacement is needed and prepare for the replacement. Step 2 will help you select the correct replacement part.
All Away warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/ recipient of the Luggage. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.
Is Samsonite luggage good? Samsonite is excellent luggage, all colours and sizes but can be expensive. The hard shell Samsonite can still get damaged due to rough handling however many put covers on to protect them.
All of our locked luggage features a keyhole that TSA airport screening agents can open using their own master key. This means your bag can be searched without it being harmed.
Shop.samsonite.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 60 days of the original shipped date for a prompt refund.
You usually have to present proof of purchase with store receipt to claim luggage repair under warranty. Always keep the warranty certificate in a safe place and it is good to keep the product tags as well. Some luggage manufactures also require you to register your warranty with them.
How long luggage lasts depends on multiple factors, including how often you travel, the quality of your luggage, and how well you care for your suitcases and bags. High-quality, durable luggage can last for over a decade of frequent use. Less well-made bags have much shorter lifespans.
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.
Check the Airline PolicyNote: Most airlines will not cover “normal wear and tear” luggage damage, such as minor tears or scuffs, or damage to wheels, external straps or handles, nor will they cover any items in your bag that are deemed fragile. Visit your airline's website for details.