Is there a JR office at Narita Airport?

Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs.



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JR Pass Exchange Office It is open from 6:30 am until 9:45 pm, so make sure to take note of that. Prepare to show your passport and Exchange Order or voucher to a staff member to get your official Japan Rail Pass. You will be asked to fill out a form with your name, passport number, and rail pass activation date.

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Narita Airport Terminal 1
  • JR East Travel Service Center (Ekitabi concierge) 8:30-18:00, every day of the year.
  • JR Ticket Office. 6:30-8:30, then 18:00-21:45, every day of the year.
  • Narita International Airport Terminal 1 Travel Center. 10:30-18:00, every day of the year.


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The JR Pass will be available for purchase in Japan until October 1, 2023. The period will not be extended beyond this date. Aside from being cheaper, buying your JR Pass online is much more convenient. You can have the JR Exchange Order delivered to your home address or at an address of your choosing in Japan.

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If you calculate that your travel costs will be lower if you buy individual tickets for each journey, then it's not worth buying a JR Pass. However, if you take into account journeys on Shinkansen high-speed trains or other means of transport, the savings you make become substantial.

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STEP2Pick up the PASS When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter. When picking up the PASS, your eligibility will be confirmed. Please present your passport and those of the persons traveling with you.

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JR East operates the most convenient train lines for moving around central Tokyo, and you can use your JR Pass on all of these metro services. The rest of the 13 Tokyo subway lines that run in and around the Yamanote line are operated by companies other than JR East.

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The JR pass is only worth it if you travel through different cities, if you are just travelling to Tokyo to Kyoto for example, I would just pay on the Suica. You can do the online calculator or just use google to calculate which trip is easier - paying individually on Suica or getting a JR Pass.

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Travellers flying in from Narita or Haneda International Airport can purchase a Suica card easily at JR East Travel Service Centers. You can also buy a prepaid Suica card from ticketing machines at major JR East train stations and JR Ticket Offices (Midori-no-madoguchi).

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For limited express reserved seat tickets, even when you miss the train, you will be entitled to be seated in an non-reserved seat in an Ordinary car on a later train on the same day. However, if you use a reserved seat, you will be required to pay the full amount of the Limited Express reserved seat charge.

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The Narita Express – also known as N'EX – is the most convenient Tokyo city transfer from and to Narita International Airport, which hosts most of the overseas flights to Japan. This limited express train service is fast, reliable and punctual, and you can ride it for free with your Japan Rail Pass.

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Enroute to Keisei-Ueno some services also stop at Aoto Station and Nippori Station. it is important to note that the Keisei Skyliner is not covered by any Japan Rail (JR) Pass. The NEX is however covered, making it a popular option for international visitors holding a JR Pass.

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The Japan Rail Pass can be ordered online at JRPass.com, your order is then recorded and dispatched quickly. Your order can be tracked directly online with accurate tracking. Most orders are delivered within 1 business day.

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