Where can I exchange my JR voucher at Narita?

Narita Airport Terminal 1
  • JR East Travel Service Center (Ekitabi concierge) 8:30-18:00, every day of the year.
  • JR Ticket Office. 6:30-8:30, then 18:00-21:45, every day of the year.
  • Narita International Airport Terminal 1 Travel Center. 10:30-18:00, every day of the year.




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Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs.

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Unfortunately, it is not possible to pick up your vouchers at the airport or at a JR ticket office.

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Once you arrive at the station floor of Narita Airport, look for the JR East Travel Service center. This is the point of exchange for the JR Pass.

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The JR Pass exchange process takes about 5 minutes itself. This can be longer in the event of a queue. Especially at Narita Airport and Tokyo Station, we recommend exchanging your pass at any other station if possible.

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JR Pass Exchange Office Prepare to show your passport and Exchange Order or voucher to a staff member to get your official Japan Rail Pass. You will be asked to fill out a form with your name, passport number, and rail pass activation date. And, after about ten minutes, your JR Pass should be ready.

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STEP2Pick up the PASS When you arrive in Japan, pick up the JAPAN RAIL PASS at the JR-designated ticket office counter. When picking up the PASS, your eligibility will be confirmed. Please present your passport and those of the persons traveling with you.

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Unless you plan to ride a LOT of JR trains during your trip, you'll almost certainly save money by buying individual train tickets instead a Japan Rail Pass. You can buy shinkansen tickets online (before or after arrival) on the Tokaido, Sanyo and Kyushu lines (between Tokyo,Nagoya, Kyoto, Osaka, Hiroshima and Hakata).

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If you calculate that your travel costs will be lower if you buy individual tickets for each journey, then it's not worth buying a JR Pass. However, if you take into account journeys on Shinkansen high-speed trains or other means of transport, the savings you make become substantial.

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Yes, we can offer a refund for any unused JR Pass up to 1-year after issue date. Do note that a refund fee may apply, and you have to return the ticket to us. We also offer an any reason cancellation protection, where no fees apply.

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For a limited time only, you can buy a Japan Rail Pass from certain train stations and airports in Japan. Travelers should be aware it is more expensive to buy a JR Pass in Japan than to purchase the pass online.

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No, the Japan Rail Pass cannot be sent by e-mail. When you collect your Japan Rail Pass at an exchange office in Japan, you are required to present your original Exchange Order. Emails, screenshots, and PDFs of the JR Exchange Order are not accepted.

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You may get some value from some day type passes, but not from a nationwide rail pass. (if you were going as far a Kyoto, it would be about breakeven for you). A JR pass is of no value if you're only going to be in Tokyo. If you plan to arrive at NRT - http://www.jreast.co.jp/e/suica-nex/ - is a good value.

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After you receive the Exchange Order, you have 90 days to redeem your JR pass from the voucher confirmation date. After redeeming your actual JR pass, you can choose an activation date within 30 days from the redemption date. Please request staff assistance at JR Pass offices to set your pass activation date.

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The Narita Express – also known as N'EX – is the most convenient Tokyo city transfer from and to Narita International Airport, which hosts most of the overseas flights to Japan. This limited express train service is fast, reliable and punctual, and you can ride it for free with your Japan Rail Pass.

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Exchange Order (Physical or Electronic): This document is required to redeem your actual JR pass. You will receive a physical Exchange Order at pick up counters in local airports or by delivery.

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