What airline has the least complaints?

Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.



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The three airlines with the lowest number of complaints per passengers last year were Horizon, SkyWest, and Mesa.

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Top 10 best domestic airlines 2023
  • Delta Air Lines.
  • Southwest Airlines.
  • Hawaiian Airlines.
  • Alaska Airlines.
  • United Airlines.
  • American Airlines.
  • JetBlue Airways Corporation.
  • Spirit Airlines.


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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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What is the most reliable airline in the US? Delta Airlines is the best airline to choose for overall reliability. Based on our AirAdvisor Reliability Score, this carrier tops the list in this category for both 2022 and 2023.

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Delta saw the number of complaints filed with the U.S. Department of Transportation nearly triple in 2022, to 4,616 complaints, from 1,594 in 2021. That's significantly higher than the 963 complaints filed against Delta in 2019.

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Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.

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A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.

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Customer Service And Satisfaction
While no one loves needing to call up customer service, Delta passengers have more positive experiences than most. Delta repeatedly ranks in the top two U.S. airlines in customer service and customer satisfaction, according to J.D. Power, Expedia, Forbes, and others.

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Delta Airlines is known for its high-quality service and you typically pay more because of that. The main category that Delta gets low marks on is affordability. But the positives such as reliability, safety, perks, and their large network of destinations generally outweigh this negative.

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Southwest Airlines ranked as the second best domestic airline, according to Bounce's 2023 Airline Index.

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World's Best Low-Cost Airlines 2023
  • AirAsia.
  • Scoot.
  • IndiGo.
  • Flynas.
  • Volotea.
  • Transavia France.
  • Sun Country Airlines.
  • Southwest Airlines.


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