What are the disadvantages of online travel agencies?

Online travel agents often charge commission on every sale. This can range between 10-25% of the gross cost. There may be restrictive terms and conditions imposed by OTAs such as guest cancellation and automatic room reselling policies.



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9 Pros And Cons Of Using A Travel Agent
  • You're Not The One Planning Your Travel. ...
  • Price. ...
  • Someone's Always On Your Side. ...
  • They Want You To Be Happy. ...
  • They Make Seeing A Brand-New Place Easier. ...
  • You're Not The One Planning Your Travel. ...
  • You Add Another Person To The Equation. ...
  • You Actually Have To Find The Agent.


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For simple trips, booking a flight and hotel yourself is manageable. For longer, more complicated trips, enlisting the help of a travel agent can help you make the most of your time. Getting creative with scheduling and transportation methods is one advantage of travel agents.

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A traditional travel agent is always looking to get you the right price and will do all of the necessary research to determine if it is actually the best deal. In addition, traditional travel agents have access to exclusive deals and offers that are not available online.

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The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.

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Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org. Visit or call several agencies to find the one that best suits your needs. Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.

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National Geographic looks into whether or not people still use travel advisors, and the answer is a resounding yes!

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But cost isn't the only barrier. The perception of “one-size-fits-all travel” is another barrier to travel consumers choosing to use travel agents. In fact, the study found that nearly one-third of travellers list 'the inability to customise their trips the way they want' as a top concern with using travel consultants.

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Online travel agencies make money by taking a commission from the airline, hotel, car rental agency, or cruise line when you book. (At Going, we don't take any commissions from the airlines when we send our members deals.

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Examples of online travel agencies include Expedia, Booking.com, and Agoda. Some OTAs—such as Kiwi.com—specialize in one single service. Others—like Skyscanner—do it all.

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Here are a few tips:
  1. Look for the right certification. If the agent is a member of the American Society of Travel Agents (ASTA) (www.asta.org), that's a promising sign. ...
  2. If at all possible, stay local. There's no substitute for the personal touch. ...
  3. Interview the agent. ...
  4. Find out how they react under pressure.


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Complaints about travel agents and travel agencies If you are using an online booking service, complain to their customer service department. If your complaint is not resolved, you can contact: The state consumer protection office where you live or where the travel company is located. Your local Better Business Bureau.

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Booking directly with the hotel gives you more flexibility with your reservation and better communication about your preferences. Whether you'd like to cancel your booking, make an amendment, or let the hotel know about a special requirement, it's much easier when speaking straight to the hotel.

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Some agents charge fees by percentage, ranging from 5 percent to 15 percent of the trip's cost. Others may charge a flat rate, anywhere from $100-$500 on average. You may have to pay an hourly rate for travel agents to research, plan or arrange your trip.

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A Travel Agent Can Handle the Unexpected. Between weather delays, natural disasters, flight cancellations, lost luggage and much more, a lot can happen on vacation. Travel agents act as the traveler's advocate in the event something goes wrong, helping navigate the challenge of making any necessary itinerary changes.

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What's the difference between a Travel Broker and a Travel Agent? Anyone can become a travel agent with very little industy or travel experience. Travel Brokers have both years of industry experience and have had plenty of trips overseas. Brokers work in much the same way as travel agencies.

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Booking directly with the resort itself is one of the best ways to ensure you travel and relax on the days you desire. Travel Agents are often paid on commission, and may not have your best interest in mind. They may push a certain resort or package deal on you which benefits them, but not you.

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