What are the main things you expect from a good hotel?

5 Characteristics of a Good Hotel
  • Quality Customer Service. From the moment you step in an hotel till your last day in your allocated room, the hotel staff would largely determine the quality of your experience. ...
  • Comfortable and Well Equipped Rooms. ...
  • Clean and Tidy Environment. ...
  • Free Internet Access.




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Five Basic Services You Should Expect From Your Hotel
  • Safety and Security. It goes without saying; you want to feel safe wherever you lay your head down at night. ...
  • Upstanding Customer Service. A hotel's customer service must go above and beyond at all times. ...
  • Great Amenities.
  • Breakfast.


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11 Things We Love About Hotels
  • 24-hour room service. Breakfast in bed at The Surrey in New York City. ...
  • Designer toiletries. Miami's Betsy Hotel features chic rooms — with even chicer toiletries. ...
  • Minibars with local treats. ...
  • High-tech rooms. ...
  • His-and-hers vanities. ...
  • Cozy robes. ...
  • Free cocktail hours. ...
  • No lines at check-in.


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The 6 Most Important Things To Hotel Guests
  • Hotel Cleanliness. One of the most important aspects of any hotel is its cleanliness. ...
  • Room Comfort. Guests want to feel comfortable in a hotel because it is their temporary home away from home. ...
  • Quality of Previous Guest Reviews.


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The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

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Five-star hotels include an extensive breakfast buffet and an assortment of restaurants and dining options. Guests can also expect free access a range of world-class recreational amenities including tennis courts, spa services, swimming pools and 24-hour fitness centers.

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They might boast a unique location, magnificent architecture, or striking decor. Maybe it's the atmosphere that makes them memorable. Whether they're high-end luxury properties or small boutique hotels, these establishments are the ones that travelers will make an extra effort to visit.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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Service is the key in the Hospitality Industry All important services should be easily accessible and ideally offered before guests make a request. Making your customers feel special and even spoiled is an art that only dedicated, trained staff can achieve.

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A Hotel Concept is designed around 7 components that cover all aspects of running it successfully: The Story, The People, The Space, The Identity, The Services, The Content, and The Channels. Starting from the central story, components are interconnected and work side by side to build a unique, coherent whole.

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17 Hotel Improvement Ideas Every Hotelier Should Consider
  1. Offer Guests Mobile Check-In Experiences. ...
  2. Deploy Room Service Robots (No, really!) ...
  3. Offer Upsells & Room Upgrades in a Convenient, Unobtrusive Way. ...
  4. Power-up Your Workforce. ...
  5. Capture More Guest Information at Check-In. ...
  6. Prioritize Preventative Maintenance.


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Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

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We claim that customer perceived value dimensions of hotels (i.e., self-gratification, aesthetics, price, prestige, transaction, hedonic, and quality) are antecedents of both customer satisfaction and customer loyalty. We also argue that customer satisfaction has direct positive influence on customer loyalty.

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The most common criteria that affect customer choices are, as such, reviews, hotel facilities, unique experiences, brand trust, location, and personalized marketing.

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