What do guests want in a hotel room?

These days though, guests' expectations in a hotel are through a higher level of clean and basic amenities, a level that goes way beyond just a comfortable bed, clean rooms, corridors, a reliable WIFI connection, and other complimentary toiletries.



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What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

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First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.

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Types of guest loan items The types of items that a hotel makes available for guests to borrow vary from hotel to hotel. Such items typically include refrigerators, sewing kits, air purifiers, white noise machines, cribs, bed boards, computer and phone charge cords, and voltage adapters.

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Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.

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When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.

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Five-star hotels should be run by people who are polite, accommodating, and discreet. The hotel has a high staff to room ratio and a variety of staff members available at any time. These can include a butler, doorman, and 24-hour reception. Daily housekeeping is also provided upon request.

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Relevant amenities: Guests want comfort and entertainment. Rooms should be comfortable and clean, and amenities like restaurants and pools are a major bonus. Local attractions: Hotels are often located near popular tourist attractions.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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The most important aspect of having an attractive room is to keep them clean and tidy. Your customers will likely return if your rooms are organized, well-ventilated, and have excellent customer service. Therefore, ensure the rooms are cleaned and dusted regularly, vacuum carpets, and keep the washrooms pristine.

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5 factors that can affect the price of your hotel rooms
  • The location of nearby attractions. Many popular hotels are built next to major attractions. ...
  • The state of the economy. ...
  • The use of technology. ...
  • The hotel's overall cleanliness. ...
  • The type of room. ...
  • Rethink your strategy.


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Offer personalized stays to guests Personalization is at the heart of positive guest experiences. By adapting to guest preferences and desires, they will feel more welcome, creating a better overall perception of your hotel brand.

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Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes.

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