What do people look for in a motel?

The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.



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Most motels provide an informal atmosphere compared to hotels; often the guest transports his own luggage to and from his room. Most but not all motels have restaurant facilities and many have swimming pools; most rooms contain a television set.

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Five Basic Services You Should Expect From Your Hotel
  • Safety and Security. It goes without saying; you want to feel safe wherever you lay your head down at night. ...
  • Upstanding Customer Service. A hotel's customer service must go above and beyond at all times. ...
  • Great Amenities.
  • Breakfast.


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When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.

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11 Things We Love About Hotels
  • 24-hour room service. Breakfast in bed at The Surrey in New York City. ...
  • Designer toiletries. Miami's Betsy Hotel features chic rooms — with even chicer toiletries. ...
  • Minibars with local treats. ...
  • High-tech rooms. ...
  • His-and-hers vanities. ...
  • Cozy robes. ...
  • Free cocktail hours. ...
  • No lines at check-in.


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Service: Motels offer fewer services than hotels. Facilities: Motels have fewer facilities than hotels. Location: Motels are located near motorways while hotels have more central locations in cities. Communal space: Motels often have no communal space except for a small reception for checking in.

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Cost: Motels are often less expensive than hotels due to high guest turnover, minimal staffing requirements, and lack of amenities. Room door location: In hotels, guest room doors usually open to interior hallways. Many motels do not have shared interior hallways and guest room doors open directly to the parking lot.

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A high-quality but authentic service These days though, guests' expectations in a hotel are through a higher level of clean and basic amenities, a level that goes way beyond just a comfortable bed, clean rooms, corridors, a reliable WIFI connection, and other complimentary toiletries.

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The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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Make Guests Feel “At-Home” and Like They're a Local Give them what they want by creating a comfortable environment, with things like plush bedding and large bath towels. Consider providing extra amenities such as popcorn for watching movies or making s'mores for enjoying by a fire pit.

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3-Star Rating: Moving on Up These hotels are generally more stylish and comfortable than one and two-star hotels, and they offer a wider range of services and amenities: a fitness center, a pool, business services, an on-site restaurant, room service, conference rooms, and valet services.

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Motels: Motels were originally called “motor hotels,” targeted toward family and business travelers who were traveling by car. Motels usually offer a basic level of accommodation and simple amenities, as they are designed to meet the needs of people who might only be staying one or two nights.

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Cons of a Motel Motels are cheap; therefore, they do not have as many amenities as other locations. Generally, only a few staff will be present to help you with your needs. Usually, they have breakfast and occasionally a pool, but that is it.

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Tight supply: Hopper's report points out that right now, there are fewer hotel rooms under construction than there were before the pandemic thanks to lockdowns, supply chain snags and rising interest rates. When demand is high and supply is low, prices tend to rise.

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Cost: Motels are often less expensive than hotels due to high guest turnover, minimal staffing requirements, and lack of amenities. Room door location: In hotels, guest room doors usually open to interior hallways. Many motels do not have shared interior hallways and guest room doors open directly to the parking lot.

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Hotels provide a safe and secure environment where travelers can relax after long days of sightseeing or business meetings. Additionally, many hotels offer special packages such as spa treatments, room service, and other perks that make them an attractive option for those looking to get away from their everyday lives.

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5 Characteristics of a Good Hotel
  • Location of the Hotel. The first attribute you've to consider for the ideal hotel of your choice is the hotel's location. ...
  • Quality Customer Service. ...
  • Comfortable and Well Equipped Rooms. ...
  • Clean and Tidy Environment. ...
  • Free Internet Access.


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