What do Uber passengers see?

In the past, riders were able to see an average score based on all past trips, for example 4.25 stars. The new setting, buried deep in the Uber app, breaks it down so you can see totals for how many drivers assigned you 5 stars or 4 stars, all the way down to a 1-star rating. The chart only shows your last 500 trips.



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Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they've rated their past drivers, and how those drivers have rated them.

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You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.

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Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.

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' The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.

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You may occasionally get a ride request with a destination that's far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you. If a trip like this is farther than you want to drive, you can always decline.

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In addition to the Check Your Ride safety steps, you can also ask the driver to confirm your name before you get in the car.

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The main reason is to avoid drivers cherry picking rides. Some drivers want only short rides, others only want long rides. Drivers will also avoid going to certain areas of their city for whatever reason.

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No. Everything is routed through the system so that yours and the driver's numbers are kept private. Ever lost something in an Uber and called the driver only to get an uber voicemail? That's because you only have access to the driver before and during the ride temporarily.

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How it works
  1. Open your app. After your trip, tap to open the app and rate your driver as you normally would.
  2. Give a compliment. After rating your trip, tap Give a Compliment, then choose from various badges to show your appreciation.
  3. Go the extra mile.


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What counts as a low Uber driver star rating? Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account.

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Is 4.5 a good Uber rating? Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.

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One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.

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It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.

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Of course, there's always the option of conversation as well. Luggage assistance: you can alert your driver if you'd like help with your luggage, whether you're unloading your suitcases at the airport or packing them up at the hotel.

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Drivers can go to their app's Help section, find the option to report an issue with a rider, and select My rider had an inappropriate name. Uber's Support team will then be able to take appropriate action to block those accounts until the names are updated.

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Uber drivers have to submit their rating of you before they see if you gave them a tip so it doesn't matter. A cash tip before you get out of the car would almost certainly guarantee a five star rating.

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