If you fail to do this, you are liable for a penalty fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless penalty fare below.
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Ticket refundsIf you buy a ticket valid for 7 days or more and want to cancel it before the start date, we will consider giving a refund on a case-by-case basis. Please contact us on 0161 244 1000 to ask about having your ticket refunded.
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
The 10p is a pre-authorisation charge that's taken at the start of the journey - it's basically a way of making sure that you're presenting a valid card at the start before the fare proper is taken. Once you tap out, that's when you should be charged the proper fare.
Metrolink tickets are good for free rides on most local transit services only. An additional fare payment may be required for express or other non-local bus service.
If you are an eligible person aged over 60 and live in Greater Manchester you can apply for a national travel pass from Transport for Greater Manchester. The pass allows you to travel free on any local bus in England between 9.30am and 11.00pm, Monday to Friday.
With a National Concessionary Plus Travel pass from TfGM, you travel free by bus, train or tram on any day at any time in Greater Manchester. The pass is free, and lasts for five years depending on your disability.