If you don't touch in and out, we can't tell where you've travelled from or to, so your journey will be incomplete. Maximum fares don't count towards capping. If you don't touch in, you may be charged a penalty fare.
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If you forget to tap out, you will be charged maximum fare. Every time you enter a bus, maximum fare is deducted.
If you think you've been overcharged or received a fixed fare of $5 or $10 because you weren't able to tap on/off correctly, you can request a balance adjustment within 120 days from the date the error occurred. The easiest way to request a balance adjustment is online via your go card account.
However, should the rare occasion arise when, due to a systems problem or otherwise, a purchase occurs with not enough funds in the GOCard Debit Account (creating a “shortage” or “negative amount”), the “owed” funds will automatically be deducted from the next deposit.
Missed Tap Off CostIf you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
If you do not tap out your Oyster card, you will be charged the maximum fare for that journey. This this because most fares are based on zone, distance and time of travel. For you to pay the correct fare, the TfL charging system needs to know your destination station. Tapping out tells TfL the entirety of your journey.
If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.
Can I pay for more than one person with my contactless Barclays card on Transport for London (TfL) services? No, you can only pay for one person per journey with a single contactless card, just like with an Oyster card. Find out more about TfL's contactless card service.
To perform a tap-out, you tap your co-player's arm or another convenient part of their body twice, and repeat this action as many times and as hard as you need to get their attention. (Typically, once and quite softly is enough).