Forgetting to tap out on a bus with a distance-based fare system (like pay-as-you-go with a card) usually results in you being charged a maximum fare or a penalty fare.
Here’s a detailed breakdown of what typically happens, and what you should do:
Modern transit cards work on a “tap in, tap out” principle for buses and trains where fare is calculated by distance: Tap In: The system records your starting point and charges an initial “hold” amount (often the maximum fare). Tap Out: The system calculates the exact distance traveled, deducts the correct fare, and refunds the difference of the hold amount.
No tap out = No calculation = You keep the maximum charge.
Most transit agencies have a process to correct this. Here are the common steps: