What happens if you train is Cancelled?

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.



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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Generally, if your train is cancelled or rescheduled, you are entitled to a full refund from the firm you were due to travel with for any ticket type, including advance tickets (see how to claim your money back). This includes where the train is cancelled due to strike action.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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No, your ticket is not valid for any other train and you would most likely be kicked off the train at the next stop once they try to scan your ticket. Or make you buy a new ticket on the spot of course.

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How much you can get for a cancellation. You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.

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Can I get a refund if my train is cancelled or delayed due to strikes? If you have an advance ticket booked for a strike day and your service is cancelled, delayed or rescheduled, you are entitled to a change or refund. You'll need to contact the original retailer of your ticket to get your money back.

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Passengers are entitled to a full refund if the train is three hours or more delayed or cancelled; for e-tickets it's automatic but counter tickets require a visit to the reservation counter. A TDR can be filed if the train consistently experiences delays after the chart has been prepared.

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Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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This depends on the ticket type. Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first. Advance tickets are our cheapest tickets and are only valid for the booked train.

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If your train is cancelled due to disruption which is Grand Central's fault and you decide not to travel on provided alternative arrangements, we will not charge you to get a refund, even if you have an Advance ticket.

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You might have an account but weren't logged in at time of booking and so can't see the journey online. If this is the case, find your booking confirmation email and click on 'Login to manage your booking'.

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