What happens with special assistance at airport?

What is a special assistance? This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane.



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Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps.

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Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you.

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A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis. For example, a person with a temporary disability may have a broken leg that is temporarily fused or immobilized.

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Skip the queues If you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.

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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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We usually tip between $5 and $10 and try to base the tip on how much time the person spends with us and how much assistance he or she provides. The attendant helps us speed through security and sometimes spends in excess of 30 minutes with us.

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Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days. Chat with a Special Assistance Agent for free.

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You should make reservations as early as possible and advise the airline what type of assistance you will need. For example, you should indicate whether you need wheelchair assistance or guided assistance. Request an airport wheelchair when you make your reservation if you are unable to walk long distances.

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Your crutches must pass through the X-ray machine when passing through airport security. If you are sitting in a wheelchair, this is ok; otherwise, you would have to hop on one leg.

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A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. SSRs are supported for Air Bookings and Rail Bookings.

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Typically, a person will transfer into an aisle wheelchair at the entrance to the plane and staff will assist people with disabilities to their assigned seats. Straps and belts help to hold the person safely in place during this process.

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If an airline has chosen not to install the wheelchair closet required by the ACAA, it must secure manual wheelchairs in the aircraft cabin using the seat-strapping method. The seat-strapping method is a way of tying down a folding wheelchair to a row of seats on the airplane.

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Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.

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The airline cannot require you to pay for the wheelchair service or assistant that they provide if you check in your walker. Also, if you are bringing your walker or other mobility devices with you onto the plane, your adaptive technology takes priority over other passengers' luggage and belongings.

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