What if TUI cancels my flight?

When can I claim my TUI fly cancelled flight refund? You can claim a TUI fly refund if your TUI flight was cancelled and you did not take an alternative flight. Whether the airline offered you the alternative flight or not doesn't matter — if you didn't take one, you are entitled to a TUI fly refund.



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However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

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There are several reasons why flights may be canceled, including bad weather, air traffic restrictions, lack of airplane or staff, technical problems, and low passenger numbers.

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Air Traffic Control Restrictions With increasing post-pandemic air travel, controllers sometimes limit flights during peak times or due to congestion resulting from flight disruptions. Air traffic controllers sometimes request an airline to cancel their flight.

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Under EC 261, you could be entitled to file a delayed flight claim for up to €600 cash flight compensation if… You arrived at your destination more than 3 hours later than planned. You checked in for your flight on time (generally no less than 45 minutes before departure).

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In general, airlines don't need to compensate passengers for flight delays due to weather. Severe weather, which is the most likely to impact a flight, is considered an extraordinary circumstance. With that said, though, sometimes airlines use this as an excuse not to pay claims, so you have to hold them accountable.

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DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose. Often, you may also email or write to the airline or ticket agent's consumer office at its headquarters.

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Our package holidays come complete with ATOL and ABTA protection, so you can rest assured that you're financially protected, whatever happens. Plus, with our package holidays, everything from your flights to your transfers are taken care of ? so, all you need to worry about is, well, nothing?

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If the change is significant enough and there are no other flights that work with your schedule, you do have the option to request a cash refund (even with a normally non-refundable basic economy fare). Again, this varies by airline; for United it's two hours, for Delta it's 90 minutes and for American it's 4 hours.

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