Airline Passengers with Disabilities Bill of RightsA person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis.
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Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.
Related to Disabled Passenger. disabled person means any person who has a physical or mental impairment that substantially limits one or more major life activities; has a record of such impairment; or is regarded as having such an impairment.
If your flight is within 72 hours, please call TSA Cares (855) 787-2227 to request assistance. TSA Cares assistance is only available for assistance through the screening checkpoint. If you need in-flight assistance or wheelchair assistance from the curb to the aircraft, please contact your airline.
Airlines must accommodate the needs of air travelers with disabilities. The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability.
Airport assistance is a free service the U.S. Department of Transportation requires airlines to provide – so don't be shy about asking for assistance. Airport floors are shiny and generally level, perfect for the wheels on suitcases and wheelchairs.
A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. SSRs are supported for Air Bookings and Rail Bookings.
Passenger Assist is a service available for older and disabled passengers travelling on the rail network. When you contact the train company you're starting your journey with, they can: arrange assistance. help you on and off trains. reserve wheelchair spaces and seats.
Download and complete a Notification Card to be provided to the TSA officer who will be conducting your screening. The Notification Card is intended to describe your health condition, disability or medical device to the TSA officer in a discreet manner, helping to ensure your privacy.
Skip the queuesIf you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.
If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers.
Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.
Your crutches must pass through the X-ray machine when passing through airport security. If you are sitting in a wheelchair, this is ok; otherwise, you would have to hop on one leg.