What is covered in Samsonite warranty?

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.



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Normal wear and tear is a natural part of any product's life cycle, and it's no different with suitcases. An extended warranty can provide coverage for normal wear and tear, such as scuffs, scratches, and rips, keeping your suitcase in great condition for longer.

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The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. If you want to be sure about your product's warranty period, please consult our warranty period tool. Which documents do I need to keep to appeal for warranty?

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).

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All Away warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/ recipient of the Luggage. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.

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The Best Guarantee in the Industry Briggs and Riley is the only luggage company that offers a lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.

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A damaged wheel may stick, causing the suitcase to veer off course, or preventing the suitcase from moving. A replacement wheel will help you fix the problem. Step 1 will help you ensure that a replacement is needed and prepare for the replacement. Step 2 will help you select the correct replacement part.

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You usually have to present proof of purchase with store receipt to claim luggage repair under warranty. Always keep the warranty certificate in a safe place and it is good to keep the product tags as well. Some luggage manufactures also require you to register your warranty with them.

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Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control, according to the U.S. Department of Transportation's Aviation Consumer Protection division.

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If you have experienced a loss or damage to your property and you feel that this loss or damage occurred as a direct result of negligence by a TSA employee, you may file a claim with TSA.

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The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500. The limit on international flights, per the Montreal Convention, is about $1,600, the agency says.

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Is Samsonite luggage good? Samsonite is excellent luggage, all colours and sizes but can be expensive. The hard shell Samsonite can still get damaged due to rough handling however many put covers on to protect them.

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Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item. The original freight charges will not be reimbursed.

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Southwest charges absolutely no bag fees. American, Alaska, Delta and Hawaiian charge $30 for a checked bag, while JetBlue and United charge $35 for the same. Low-cost airlines Spirit and Frontier separate from the pack here, as they charge customers for all overhead carry-on items.

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How long luggage lasts depends on multiple factors, including how often you travel, the quality of your luggage, and how well you care for your suitcases and bags. High-quality, durable luggage can last for over a decade of frequent use. Less well-made bags have much shorter lifespans.

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