Guest theft is inevitable in the hospitality industry. Guests are always sneaking rolls of toilet paper out of your bathroom or bottles of water out of your fridge. Just search on Google. Numerous articles and forum threads come up, guest-to-guest, letting each other know what they can get away with.
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I suppose Karma made a visit and I should have just gone to the front desk… Most hotels do have a policy that forbids housekeeping from letting someone into their room, but a little pleading, such as I did, can go along way. Unfortunately, as I learned hotel thefts are all too common and happen even in the best hotels.
As a general rule, sympathizing with a guest that claims something is lost or stolen should always be your first response. Even if things get tense, if a guest claims you stole their priceless item for example, never indicate to the guest that you believe they are lying. Take their claim seriously and follow up.
Towels are the most common item stolen from hotel rooms, and you can understand why. Most hotels provide incredibly soft, luxurious and comforting towels that just feel so good wrapped around your body.
The prevailing innkeeper's liability laws hold owners responsible for the loss or theft of a guest's property unless the property was damaged due to acts of God, public enemies, or the guest's negligence. If someone stole your belongings at a hotel, our attorneys can determine if the hotel is liable for theft.
Nervous or evasive guest or visitor attitudes, overly concerned with privacy. Denial of access to room or refusal of room cleaning for extended stay. Insistence on cash payment. Attempts to gain access to restricted areas.
Insurance coverageWhile hotels have a responsibility to provide a safe environment, they are not liable for lost or stolen items unless they can be proven negligent. This is why it is important for guests to review their insurance coverage before traveling.
It is illegal in the United States to have undisclosed cameras in vacation rental homes or hotels. It's also against the policies of every major hotel and vacation home company to have cameras (hidden or visible) in private areas like bedrooms and bathrooms.
If you suspect that the hotel maid has stolen something from your room, it is important to take action right away. First, contact the front desk and explain what happened. Make sure to provide as much detail as possible about what was taken and when it went missing.
Will a hotel notice if I steal a towel? THEY KNOW. According to a Miami-based company called Linen Tracking Technology, a lot of hotels stitch tiny microchips into their towels, robes, pillowcases, cloth napkins and other linens.
Hotels keep a record of guests who trash hotel rooms or steal items, and they might ban those people from booking rooms again. In rare scenarios, some people could get arrested.
The “do not rent list” in hotels, also known as the “ban list” or “blacklist”, is a record maintained by hotel management of individuals who have previously caused issues during their stay. These issues can range from non-payment and property damage to disruptive behavior.
Consider using a portable door lock: A portable door lock is a small, lightweight device that can be used to secure your hotel room from the inside. It is an excellent option if your hotel room does not have a deadbolt or if you want an extra layer of security. You can purchase one online or at a travel store.
Add avoiding rooms on the first and second floor to your hotel safety checklist, as these are the areas most prone to crime. Rooms on the 3rd-6th floors are ideal. Not only is there typically less crime on these floors, but in the event of an emergency, you can quickly get downstairs and evacuate the building.