What is the daily routine of a hotel receptionist?

Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.



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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

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But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

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Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.

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10 Traits of a Great Hotel Front Desk Agent
  1. Empathetic and Caring. ...
  2. Willing to Go Above and Beyond. ...
  3. Ability to Anticipate Guests' Needs. ...
  4. Engaging and Inquisitive. ...
  5. Calm, Composed. ...
  6. Always Smiling. ...
  7. Knowledgeable about the Local Area. ...
  8. Resourceful.


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A front desk officer is a person who works in a company's front desk, overseeing a variety of tasks or managing Client calls, reservation, etc. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.

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Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software. The ability to handle cash, credit/debit cards and foreign currency.

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For work at a small hotel, you may only need a high school diploma or GED certificate. However, customer service experience in another field may be beneficial in your job search. Good customer service skills, strong organizational skills, and excellent verbal communication skills are also crucial in this field.

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