Which airline has the best customer reviews?

JetBlue Airways ranked no. 1 in customer satisfaction for best in first and business class. JetBlue Airways ranked highest in customer satisfaction in first/business class for the second year in a row, with a score of 893.



In 2026, Singapore Airlines and Qatar Airways consistently dominate the top of customer review platforms like Skytrax and TripAdvisor. Singapore Airlines is frequently lauded for its exceptional "cabin crew hospitality" and its world-class "Book the Cook" dining service in premium cabins. Qatar Airways is often cited for having the "World's Best Business Class" (the Qsuite) and for its incredibly efficient hub at Hamad International Airport in Doha. For budget-conscious travelers, AirAsia and JetBlue often receive high praise for offering more legroom and better in-flight entertainment than their competitors in the low-cost segment. In the US, Delta Air Lines maintains the highest customer satisfaction scores among the "Big Three" carriers, primarily due to its industry-leading operational reliability and investments in free high-speed Wi-Fi. However, it is important to note that "best" is subjective; while some travelers value the luxury of the Middle Eastern carriers, others prioritize the "no-frills" efficiency of Southwest or the safety record of Qantas. Ultimately, Singapore Airlines remains the global "gold standard" for a consistent, high-quality passenger experience across all cabin classes.

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JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

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As of 2023, the US American airline with the highest customer satisfaction index score was Alaska Airlines, with an ACSI score of 81. This was significantly above the average for all airlines, which stood at a score of 76 in 2023.

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Delta Air Lines ranked as the highest-rated domestic airline in the U.S. According to Bounce's 2023 Airline Index, Delta recorded the highest percentage of on-time arrivals at 81.82% and one of the lowest cancellation rates at 1.96%.

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The three airlines with the lowest number of complaints per passengers last year were Horizon, SkyWest, and Mesa.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Here are the ten worst airlines, according to travelers in the United States: American Airlines: 2,183 flight problems and 6,491 reported complaints. United Airlines: 1,583 flight problems and 5,135 reported complaints. Spirit Airlines: 1,102 flight problems and 3,206 reported complaints.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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If you're choosing between Delta and Southwest When you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta.

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JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

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Southwest Is A Safe Airline
They are a favorite among travelers looking for cheap flights without having to compromise on comfort or security. According to the most recent list of the world's safest airlines, Southwest was ranked in the top 15 airlines in the world in 2021, even beating out Delta, American, and United.

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The Best Airlines in the U.S.: 2023 Readers' Choice Awards
  • Tradewind Aviation.
  • JetBlue Airways. ...
  • Alaska Airlines. ...
  • Southwest Airlines. ...
  • United Airlines. ...
  • American Airlines. ...
  • Allegiant Air. ...
  • Frontier Airlines. ...


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Alaska Airlines, JetBlue, Virgin America, and Hawaiian Airlines are also among the highest rated airlines for economy flights. Like Southwest, these airlines also received favorable ratings for staff service, check-in ease, and cabin cleanliness.

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See if the Airline Has Done a Safety Audit One internationally-recognized airline safety measure is the International Air Transport Association's Operational Safety Audit (IOSA).

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When comparing the experience between Delta Air Lines versus American Airlines, American wins in more categories, including the ability to achieve elite status more quickly. Although it doesn't have as many flight routes, Delta makes up for it with its superior in-flight experience and operations.

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Delta has been recognized as the best U.S. airline and most reliable airline for 2021 by the consumer website WalletHub. The rankings determined that Delta had the lowest rate of cancellations, delays, mishandled luggage and denied boardings among U.S. carriers.

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The Bottom Line. Overall, Delta is consistently rated the more reliable airline. And when it comes to first-class flying, Delta's amenities possess a posh factor that United doesn't quite match, though it comes close. However, in many ways, the choice is a toss-up.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings.

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