The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance.
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The Ritz-Carlton is a place where guests can return to whenever they like, simply by closing their eyes. The Ritz-Carlton features Michelin-starred, concept-driven restaurants inspired by their location and setting in addition to Club Lounges that feature personalized concierge services and daily food presentations.
The Credo: In this de facto mission statement, the Ritz-Carlton defines guests' care and comfort as its number-one priority, describes the kind of atmosphere it wishes to cultivate (“warm, relaxed, yet refined”), and sets out its expectations for the Ritz-Carlton experience.
Because of its status as a symbol of high society and luxury, the hotel is featured in many notable works of fiction, including novels (F. Scott Fitzgerald's Tender Is The Night and Hemingway's The Sun Also Rises), a play (Noël Coward's play Semi-Monde), and films (Billy Wilder's 1957 comedy Love in the Afternoon and ...
Situated in the heart of this vibrant city, The Ritz is one of the most famous hotels in London and the entire world. The sumptuous surroundings of this five-star hotel are matched only by the professionalism of our friendly staff. We are not just a London hotel – we are The Ritz.
Gentlemen are required to wear smart attire, including a jacket and tie (jeans and sportswear are not permitted for either ladies or gentlemen) for afternoon tea in The Palm Court, and for lunch and dinner in The Ritz Restaurant and Terrace.
The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.
The Ritz, bought by Mohamed Al Fayed in 1979 and refurbished in rich belle époque style, has a reputation for discretion. At the very beginning of their romance, Diana and Dodi stayed in the Imperial Suite. Le Patron, as the mercurial Mohamed Al Fayed is known affectionately by staff, picked up the bill.
The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.
Another strong indication of the continuing prestige and reputation for excellence of The Ritz-Carlton in the minds of travelers appears in the results of the recent survey of the magazines readers. Overall, The Ritz-Carlton was voted the most preferred hotel brand among other hotel organizations in North America.
Ritz-Carlton has become a leading brand in luxury lodging by rigorously adhering to its own standards. It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice, and Training Magazine has called it the best company in the nation for employee training.
The two categories differentiate travel personas – the “classic” luxury seeker who might book at a Ritz-Carlton or St. Regis, versus the “distinctive” luxury traveler looking for a more boutique experience such as Le Meridien or Westin.
Ritz-Carlton competitors include Hyatt, Four Seasons Hotels and Resorts, Marriott, Belmond Ltd.and Loews Hotels. Ritz-Carlton ranks 2nd in CEO Score on Comparably vs its competitors.
Diana and Fayed then departed from the hotel's rear entrance, Rue Cambon, at around 00:20 on 31 August CEST (22:20 on 30 August UTC), heading for the apartment in Rue Arsène Houssaye. They did this to avoid the nearly 30 photographers waiting in front of the hotel.
The Ritz Carlton offers a variety of room rates depending on the type of accommodation you are looking for. Our standard rooms start at $299 per night, while our luxury suites can range from $599 to over $1,000 per night.
Photography, which may only be for personal use and not to be published in any format, is permitted only in the designated area of the front hall under the supervision of an hotel employee. Photography or filming are not permitted in any other public areas of the hotel.