What should you must do with guest during check-in?
Upon arrival at the desk, your staff should greet the guest and then proceed to verify the guest's reservation. From there, your staff should give a brief introduction to what your structure offers in terms of amenities or special service.
People Also Ask
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.
All over the world, every hotel can set its own check-in and check-out time, but the most common time is 12 pm for check-in and 2 pm for check-out. Despite luxury or budget hotels, this is one of the regulations that guests should have in mind to avoid ruining their plans and mood during the trip.
What are guest expectations? Guest expectations are the amenities, services, and overall customer experience that individuals anticipate when they stay at a hotel.
First impressions are everythingGuests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.