A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.
KLM Royal Dutch Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
TUI Airways is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
The oldest operating airline in the world is KLM, the Dutch flag carrier. The first KLM flight took place in 1920, more than 100 years ago, flying from London to Amsterdam.
The 3-Star Airline Rating is awarded to airlines delivering a fair Quality performance equating to an industry “average” of acceptable product and service standards. This global 3-Star airline rating signifies a satisfactory Product quality across different travel cabins.
While KLM has already raised its prices this year after fuel prices rose significantly in the spring, the airline's new chief has explained that if Schiphol doesn't work fast to improve the situation and hire new workers, more price hikes will be inevitable in the new year.
But this was a very solid economy class experience. It's hard to beat a one-way journey from Switzerland to the West Coast of the USA with a stopover in Amsterdam for 22K miles and about $120 in taxes. For that reason, I would not hesitate to use KLM again when traveling with the kids and using miles.