Which airline is better United or American?

In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.



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The most reliable airlines in 2022 and 2023 in the US were Delta Airlines, Hawaiian Airlines, and United Airlines. Our AirAdvisor Reliability Score is based on delayed, canceled, and diverted flights, as well as instances of denied boarding and mishandled baggage.

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American Airlines is considered to be a safe airline and has excellent mileage redemption options. It offers flights to many destinations worldwide and has a variety of ticket types for travelers of all budgets. Before booking a ticket, be sure to join the AAdvantage loyalty program for added benefits.

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Based on the 2021 J.D. Power North America Airline Satisfaction Study, United ranked 6 out of 7 North American airlines. The study looks at eight factors, including baggage, boarding, cost and fees, and in-flight services.

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Here are the ten worst airlines, according to travelers in the United States: American Airlines: 2,183 flight problems and 6,491 reported complaints. United Airlines: 1,583 flight problems and 5,135 reported complaints. Spirit Airlines: 1,102 flight problems and 3,206 reported complaints.

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According to the AirAdvisor Airline Safety Score, Alaska Airlines, Allegiant Air, American Airlines, Hawaiian Airlines, Southwest Airlines, Spirit Airlines, and United Airlines are all the safest. Each had a perfect accident record in 2022 and had no reported incidents based on data from IATA.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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American Airlines is considered to be a safe airline and has excellent mileage redemption options. It offers flights to many destinations worldwide and has a variety of ticket types for travelers of all budgets. Before booking a ticket, be sure to join the AAdvantage loyalty program for added benefits.

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Passenger reviews on United (UA) United is a American carrier. Frequent travelers give the airline an average rating of 6.8/10. This is below the general average . Over the last 12 months the rating has been trending upwards.

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American Airlines' Flagship First is a testament to the potential of a well-rounded, luxurious air travel experience. VIP Services: Flagship First Check-In, Flagship Lounge access, and priority privileges throughout the journey mark American's VIP services.

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These are the Best Airlines to Fly in 2023
  • Delta - Best Airline for Reliability.
  • Alaska - Best Airline for Pets.
  • Southwest - Best Airline for Families.
  • American - Best Airline for Rewards.
  • JetBlue - Best Airline for Customer Satisfaction.
  • Other Airlines to Consider.


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The Safest Airlines in the U.S.
  • JetBlue.
  • Alaska Airlines.
  • SkyWest Airlines.
  • Hawaiian Airlines.
  • American Airlines.
  • Delta Air Lines.
  • United Airlines.
  • Southwest Airlines.


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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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The safest airline in America was Envoy Air (which is the largest regional carrier for American Airlines). The least safe: Southwest.

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