Which airlines not to use?

Which airline would you avoid flying with at all costs:
  • Spirit Airlines 21.06%
  • Allegiant Air 16.36%
  • American Airlines 14.40%
  • Frontier Airlines 14.30%
  • Delta Air Lines 12.63%
  • JetBlue 12.63%
  • Alaska Airlines 10.68%
  • Southwest Airlines 10.28%




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In the 2023 American Customer Satisfaction Index, which collected data from April 2022 to March 2023, Spirit earned a score of 64 out of 100, dead last out of 11 U.S.-based airlines. According to The Vacationer, Spirit was also the most avoided airline for every single age group.

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Frontier is the worst US airline in 2023, and Spirit isn't far behind, according to recent study — see the list of the top 10 airlines
  • Frontier was named the worst US airline in 2023 by claims management company AirAdvisor.
  • Spirit, another low-cost airline, was ranked the second-worst on the list.


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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.

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The Safest Airlines in the U.S.
  • JetBlue.
  • Alaska Airlines.
  • SkyWest Airlines.
  • Hawaiian Airlines.
  • American Airlines.
  • Delta Air Lines.
  • United Airlines.
  • Southwest Airlines.


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The top 10 safest airlines 2023 Qantas took the top spot in the AirlineRatings.com study. Australia's largest carrier outranked last year's winner Air New Zealand, which came second.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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Here are the ten worst airlines, according to travelers in the United States: American Airlines: 2,183 flight problems and 6,491 reported complaints. United Airlines: 1,583 flight problems and 5,135 reported complaints. Spirit Airlines: 1,102 flight problems and 3,206 reported complaints.

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While AirlineRatings.com does not officially release rankings for the least-safe airlines, the following carriers featured at the bottom of the list with one-star rankings: Nepal Airlines (Nepal), Airblue (Pakistan), Sriwijaya Air (Indonesia), Blue Wing (Suriname), Pakistan International Airlines and Air Algerie ( ...

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The AirlineRatings top 20 safest low-cost airlines for 2022 are, in alphabetical order; Air Arabia, AirAsia Group* Allegiant, Air Baltic, easyjet, FlyDubai, Frontier, Jetstar Group, Jetblue, Indigo, Ryanair, Scoot, Southwest, Spicejet, Spirit, Vueling, Vietjet, Volaris, Westjet, and Wizz.

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Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings.

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1. Singapore Airlines: The Singapore flag-carrier has been named Airline of the Year at the Skytrax World Airline Awards 2023 in Paris. Click through the gallery to see the best of the rest.

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And here are the worst international airlines in 2023, according to Bounce.
  • Wings Air (0.37)
  • Lion Air (0.61)
  • Jetstar Airways (0.94)
  • flydubai (1)
  • VivaAerobus (1.18)
  • Wizz Air (1.31)
  • Ryanair (1.63)
  • WestJet (1.66)


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Top 10 safest airlines to fly on right now
  • Delta Airlines. Major crashes in the last 50 years: 7. ...
  • American Airlines. Major crashes in the last 50 years: 14. ...
  • International: Qatar Airways. Major crashes in the last 50 years: 0. ...
  • International: Etihad Airways. Major crashes since operations started: 0.


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How the major airlines ranked for cancellations in 2022
  • Frontier Airlines – 2.87% of flights canceled.
  • Spirit Airlines – 3% of flights canceled.
  • Southwest Airlines – 3.26% of flights canceled.
  • Allegiant Air – 3.52% of flights canceled.
  • JetBlue Airways – 3.74% of flights canceled.


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In its list of the 20 overall safest airlines for 2023, U.S. based airlines which made the cut include Alaska Airlines in eighth place, Hawaiian Airlines in 12th, United Airlines in 14th, American Airlines in 19th and Delta Air Lines in 20th, according to Airlineratings.com.

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EasyJet. EasyJet has never had an accident. In fact, its history is so incident-free, it appears difficult to find any serious issue on one of its flights.

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It's the second consecutive year Delta was named No. 1 by WalletHub, which studied each airline's delays, baggage issues, safety and other factors. Spirit Airlines ranks No. 2 in this year's report.

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If you're choosing between Delta and Southwest When you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Delta excels in providing a consistently good onboard experience, understandable fees and an extensive range of credit cards that provide a good fit for every type of traveler. However, United offers travelers more destinations and American's loyalty program is easier to use.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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