Hertz Sued by Customers Stopped by Police After Their Rentals Were Mistakenly Reported Stolen.
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One lawsuit involving dozens of such cases alleged systemic flaws in Hertz's reporting of thefts, including not recording rental extensions, falsely claiming customers hadn't paid, failing to track its own vehicle inventory and failing to correct false reports to police.
For years, the rental car company Hertz falsely accused hundreds of innocent customers of stealing its vehicles — accusations that, for some customers, resulted in arrests, felony charges and jail time. Now, the company will pay $168 million to settle those claims, Hertz announced Monday.
Hertz produced record revenue in the quarter, reflecting ongoing strength in demand and stability in pricing. Our premium Hertz brand performed well, and we saw further growth in our rideshare business and progress in reinvigorating our value brands, said Stephen Scherr , Chair and CEO of Hertz .
Griffis says he understands why Hertz is taking a break from selling cars. “It's another business is suffering severely due to the travel industry,” Griffis said. “They have to figure out ways to cut costs,” Nick Licavoli said. FGCU economist Victor Claar says this is all a part of Hertz's bankruptcy plan.
Hertz will pay $168 million to settle 364 claims related to the company falsely reporting rental cars as stolen. These cases sometimes resulted in people being arrested and even imprisoned.
Hertz blamed a recurring computer glitch for listing some vehicles as stolen and incorrectly saying a customer did not pay. The company also blamed the glitch for not properly recording rental extensions.
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The Rating Outlook is Stable. Fitch has also affirmed Hertz's senior secured term loan and senior secured revolving credit facility at 'BB'/'RR1' and senior unsecured notes at 'B'/'RR4'.
Through 2023 at least, limited vehicle availability will continue. However, most experts report some recovery on the horizon. There were finally early signs of increased allocation to rental fleet channels in fall 2022. Operators still need to be clever in how they source cars as we inch toward supply recovery, though.