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Why Bolt asks for your ID?

You have to check the customer's ID when the order contains items that have an age restriction and the customer chose the pickup option.



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We use the information on your driving licence data and the selfies you provide to us to verify and authenticate your identity on an ongoing basis for safety and security purposes.

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For example, we collect and process the personal data submitted by you in the course of installing and using the Bolt app; refusing to share geolocation data via the App means we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire.

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The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.

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How much does Bolt take from drivers? Although Bolt claims drivers are not charged a monthly fee, there is a 23% commission every driver is charged per ride, which can be considered a fee.

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Bolt is Level 1 PCI Compliant and complies with payment card industry (PCI) standards by tokenizing all credit and debit card numbers processed through our checkout.

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Your account may be blocked for several reasons: Unpaid trip. Using cards that have been reported as stolen or lost.

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