Why did I get charged twice for car rental?

When someone books a rental car online, they may expect to pay the total cost upfront. In fact, rental companies often charge extra fees to the driver's credit card during or after the rental. Most often it's these extra fees that might seem like you've been charged twice.



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Things You Should Know Find and fill out the company's claim form online, or draft a letter with the car's details, dates you had it, and photos or documents that show you didn't damage it. Call your credit card company to dispute the charge and provide them with any evidence and documentation they need.

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In fact, July 2021 rental car prices averaged 67% higher than July prices in 2019, the last normal summer pre-pandemic. Road trips were especially hot that summer (thus high demand), but other factors — including a global semiconductor shortage and tourism industry labor shortages — contributed to low supply.

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Why are car rentals so expensive right now in 2023? Car rentals cost more than they did a few years ago due to many different factors, but primarily because of supply chain issues related to the COVID-19 pandemic.

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If a renter secures their rental with cash, they will receive the refund at the point of return or by mail depending on the location. Note: not all locations will accept cash. If a renter secures their rental with a debit card, their refund will be processed that same day.

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Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

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How much is the security deposit for a Hertz rental? A $200 refundable security deposit is collected and held by Hertz on your credit card or debit card when you pick up the car. The deposit is returned when you stop renting the vehicle and return the car.

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At the time of rental, an authorization hold will be secured on the credit/debit card provided, to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use.

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Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7am-7pm CST M-F) or using its online form for emails.

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