Why do Southwest Airlines employees always seem so happy?

As the Freibergs write in their book: “The real secret to Southwest's success is having one of the most highly motivated and productive work forces in the world. They are motivated by a sense of fairness that says, 'We want your well-being to be tied to the company's well-being because, after all, you are the company.



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Southwest Airlines ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Happiness Score.

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Voted the top airline in 2019 for keeping customers smiling, Alaska Airlines also has perks employees love to enjoy. With an impressive 82% employee approval rating and customers who love the rewards and benefits offered to fly with them, Alaska Airlines doesn't give anyone the cold shoulder.

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For aspiring flight attendants, Delta Air Lines, ranked by its employees as one of the best places to work, is also one of the most difficult places to get a job. It's harder to get invited to Delta flight attendant training than it is to get into Harvard University.

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In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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Employees at Southwest Airlines stay with the company for 5.6 years on average.

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Travel privileges: Southwest employees have unlimited free travel privileges for themselves and their dependents, along with other travel discounts and travel support.

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In con- trast, Southwest Airlines, recently named one of the country's 10 best places to work, experi- ences the highest rate of employee retention in the airline industry. Satisfaction levels are so high that at some of its operating locations, employee turnover rates are less than 5% per year.

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Southwest Airlines reviews Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

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Qatar Airways It might be one of the best airlines to work for with competitive salaries, medical insurance and retirement plans. They also provide their employees with accommodation and transportation, which is a huge benefit for those who work far from home.

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Frontier was named the worst US airline in 2023 by claims management company AirAdvisor. Spirit, another low-cost airline, was ranked the second-worst on the list.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.

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And the winner of the poll was: Virgin Atlantic with 53% of votes. Singapore Airlines ranked second with 18%. Etihard ranked third with 12%.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Which airline pays highest salary to pilots?
  • Southwest Airlines - $262,183 per year.
  • JetBlue Airways - $213,195 per year.
  • United Airlines - $208,387 per year.
  • Alaska Airlines - $199,298 per year.
  • Delta Airlines - $184,133 per year.
  • Hawaiian Airlines - $150,001 per year.
  • Sun Country Airlines - $124,072 per year.


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Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries.

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