Your contactless card may not work if the merchant you've visited doesn't have the correct card reader, for example, or if you haven't yet activated the card, among other reasons.
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If you can make chip and PIN transactions with your card but it doesn't work for travel on our services, it may be because: Your card wasn't issued in the UK - some contactless cards issued outside the UK aren't accepted on our services. Your card isn't contactless - it doesn't display the contactless payment symbol.