Why does my contactless not work on the tube?

If you can make chip and PIN transactions with your card but it doesn't work for travel on our services, it may be because: Your card wasn't issued in the UK - some contactless cards issued outside the UK aren't accepted on our services. Your card isn't contactless - it doesn't display the contactless payment symbol.



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If your card was issued in the UK on Visa, MasterCard, Maestro or American Express and displays the contactless payment symbol, you should be able to use it to travel on bus, Tube, tram, DLR, London Overground and most National Rail services in London.

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You can resolve this through your online TfL account or by phoning TfL on 0343 222 1234. Once resolved, it may take up up to 30 minutes before you can use your card to travel again. However, you should still be able to use your card with other retailers.

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New and replacement cards If you have a new or replacement contactless card, you might not be able to make a contactless payment until you've made your first chip and PIN transaction. This is a security measure applied by your card issuer. Also check the 'Valid From' date to ensure it's ready to be used.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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No, you can only pay for one person per journey with a single contactless card, just like with an Oyster card. Find out more about TfL's contactless card service.

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There is no price difference between the Oyster card and contactless card. Every time you travel on London's public transport, your contactless payment card is charged the same fare as your Oyster, including cap prices (the maximum amount you'll pay daily and weekly to travel throughout London).

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Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.

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You can pay as you go using contactless (card or device), an Oyster card or a Visitor Oyster card. It also offers great value as pay as you go is cheaper than buying single tickets and you get daily and weekly capping.

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Step 1: Check your contactless payment set up NFC turned on. In the “Search settings” bar, type “NFC.” Make sure NFC is turned on. If your phone doesn't have NFC, it can't make contactless payments.

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