Why does Uber keep charging me?

What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.



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Open the app, click on the menu symbol, go to the Uber Pass icon, and turn off auto-renew. Alternatively, you can use services like DoNotPay. If you encounter issues, contact your bank or request a refund through the app's Help section. Cancelling must be done at least 24 hours before the payment schedule.

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Uber Pass is a monthly subscription*. Unless otherwise stated, each pass is good for a month and will renew automatically. If you cancel, you will still have access to your current Uber Pass until the end of the current billing period. Please use help.uber.com to report any unauthorized charges within 60 days.

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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

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How it works: After you've been waiting for a rider for 2 minutes, a fee will be charged to them for the time you continue to wait. After you've been waiting for 5 minutes, you can choose to cancel the trip or continue to wait. A cancellation fee will still only be charged after you've waited for at least 5 minutes.

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The cleaning fee & damage fee The fee compensates your driver for the cost to clean the mess or repair the damage. Your driver receives 100% of the fee. The cleaning fee is usually between $20 and $150, depending on the mess or damage.

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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Short answer: You can cancel or edit your trip for free within 1 hour of booking it or up to 48 hours before the time affected by the change. If you cancel or edit your trip outside these times, you may receive a partial refund.

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You will only be charged if you cancel 5 minutes or more after the driver arrives to pick you up. Why does Uber charge a wait time?

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What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.

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Maybe five minutes was too long; but getting ditched doesn't seem appropriate, and two minutes feels too short to start charging people. Uber's perspective is that this somehow makes the experience better for riders.

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up to the driver's discretion, but advised to keep stops under 3 minutes. i won't wait longer than 5. i could have been making money instead of getting paid $0.12 cents a minute waiting on someone.

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Uber may apply a temporary authorization hold for the value of the fare in advance, which will appear as a pending charge in your account's payment method.

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Your Uber purchase is split into 4 interest-free payments over 6 weeks.

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With Uber, data encryption is built directly into the app so it can't be stolen from your account. That means when you enter your credit card information into the app, you're the last person to see it – it can't be stolen even if someone gets into your account.

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Temporary authorization charges Uber may make a temporary authorization charge to verify that a new payment method is active. Typically an authorization charge is around $5, which will disappear after a few business days.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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