A: If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices.
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The simple answer is that not every Railcard is valid all of the time. Some of them are only valid in some parts of the country and others are only accepted at certain times of day. If you're travelling in First Class, then you might only be able to buy certain kinds of ticket.
One of the main ways that students are able to get a free 16-25 railcard is through student bank accounts. Many banks offer similar student accounts so try to differentiate themselves from other banks by offering a free railcard. One of the main banks to offer such a perk is Santander.
Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.
If you have purchased your Railcard from the Railcard website you will need to click 'Manage my Railcard' on the website or homepage to log in to your account.Once logged in, please click 'Get a new download code' to generate a new download code.
If you order a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. If you order a plastic Santander 16-25 Railcard please allow 5 working days for the Railcard to arrive.
The 16-25 Railcard gets you 1/3 off Standard Anytime and Off-Peak fares, as well as Standard Advance and First-Class Advance fares. There's no limit to the number of times you can use it so the potential for adventure is huge.
If you have a Trainline discount code, you will need to redeem it just before the payment. Firstly, please make sure that when trying to use the code you are clicking on the link directing you to use your discount. Secondly, check that the booking you are trying to make does meet the criteria shown in the email...
The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
Can I use my Santander 16-25 Railcard to buy tickets for other people? No. The Santander 16-25 Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.
If you still can't find it, please click 'Manage my account' on the website homepage to log in to your account.Once logged in, click on 'Get new Download Code' to request a new download code.
After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.