Why is Southwest such a good company?

Southwest® is known for our legendary Hospitality and world-famous where People come first. We care for our People and communities, and our People care for each other. Our Culture is woven into all aspects of our business, from how we treat each other to how we provide Hospitality to our Customers.



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Southwest's philosophy is happy employees = happy customers = happy investors. Southwest puts their employees first by: Empowering employees to do the right thing for the customer and for the company. Ensuring employees have the latitude and support to do what they believe is right.

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As one ramp agent puts it, the company has “great work schedule flexibility in most departments within Ground Operations and Inflight.” Free unlimited flights within company destinations, a competitive 401(k) company match and a great stock purchase plan are other perks employees appreciate.

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Southwest Airlines has a unique business model that is based on keeping costs low. They do this by flying only one type of plane, which makes maintenance and training easier, and by using a point-to-point system instead of a hub-and-spoke model, which reduces the need for expensive airport infrastructure.

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Core Values. Southwest Airlines' core values, 'Live the Southwest Way: Warrior Spirit, Servants Heart, Fun-LUVing Attitude' and 'Work the Southwest Way: Safety and Reliability, Friendliness, Service, Low Costs' are cornerstones of how they conduct business.

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Average Southwest Airlines hourly pay ranges from approximately $10.50 per hour for Barista to $50.32 per hour for Aircraft Mechanic. Salary information comes from 2,712 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

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Southwest Airlines is more flexible than most other large airlines. Southwest is the only large U.S. airline that is also a low-cost carrier. Southwest Airlines' strategy emphasizes recruiting and retaining motivated employees. Southwest continues to improve its business model and practices.

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In addition to its commercial and financial success, Southwest Airlines is known for its excellent customer service. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure.

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Southwest Airlines ranked as the second best domestic airline, according to Bounce's 2023 Airline Index.

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Southwest Named a Best Place to Work by Glassdoor 21 on Glassdoor's Best Places to Work.

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It is not unusual for us to interview more than 100 people to fill a single position. We intentionally spend an inordinate amount of time on the recruiting and hiring process. Since we believe that our employees are the key to our success, we hire tough at Southwest.

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Let them know that you are wanting to explore your own career potential and you feel that Southwest Airlines will give you the challenges and opportunities to keep climbing and discover your potential.

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Which airline pays highest salary to pilots?
  • Southwest Airlines - $262,183 per year.
  • JetBlue Airways - $213,195 per year.
  • United Airlines - $208,387 per year.
  • Alaska Airlines - $199,298 per year.
  • Delta Airlines - $184,133 per year.
  • Hawaiian Airlines - $150,001 per year.
  • Sun Country Airlines - $124,072 per year.


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The average Southwest Airlines hourly pay ranges from approximately $19 per hour for a Ticket Agent to $131 per hour for an Airline Pilot. Southwest Airlines employees rate the overall compensation and benefits package 4.2/5 stars.

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